By Pat Gannon-Leary
Buyer Care offers an in depth path appropriate for supply to library employees in any respect degrees. it may be used as a stand-alone reference paintings for client care strategies and systems or, however, it may be utilized by library employees to tailor a buyer care path to fit the necessities and coaching wishes in their personal staff.
- Dual use - reference paintings and/or education manual
- Potential as a textual content book
- Applicable to a much wider context than LIS - should be used for an entire HEI institutional method of buyer care or in neighborhood authorities/public services
Read Online or Download Customer Care. A Training Manual for Library Staff PDF
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Additional resources for Customer Care. A Training Manual for Library Staff
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It is OK to be self-congratulatory. When you know you’re doing your job well, give yourself a pat on the back. This is especially useful when no one else does so. Reflect on and enjoy your own achievements. Selfpraise is a foundation that helps to counteract the negative experiences you may encounter on the way. It is OK, indeed, positively motivating to feel good about yourself. Later in the manual there is a session on what are we good at (Chapter 12) which both encourages and allows participants to do just that – to have positive feelings about themselves.
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